Cost of Quality
From PEaM
The Cost of Quality (COQ) [PMI Technique] is a method of determining the costs incurred to ensure quality. Prevention and appraisal costs (cost of conformance) include costs for quality planning, quality control (QC), and quality assurance (QA) to ensure compliance to requirements (i.e. training, QC systems, etc.). Failure costs (cost of non-conformance) include costs to rework products, components or processes that are non-compliant, costs of warranty work and waste, and loss of reputation.[1]
References
- ↑ Project Management Institute (2008). A Guide to The Project Management Body of Knowledge, 4th, Project Management Institute.
 | This article contains text from the Project Management Institute PM Body of Knowledge which is copyright all rights reserved by Project Management Institute, Inc. (PMI). Project Management Body of Knowledge is a registered trademark of PMI |
